Cargoroo is the electric cargo bike that can be rented with an app. Every cargo bike has its own reserved spot. The app allows you to see where you can find them, which ones are free and makes it easy to reserve the bike of your choice.
For whom is it intended?
For everyone who can cycle. Do you want to take your children somewhere? Do you have a lot or heavy groceries? Do you want to transport something big? Then a Cargoroo cargo bike is perfect for you!
What do I need to rent a cargo bike?
To rent a Cargoroo cargo bike you should be over 18, and have a smartphone with the app installed. We require that you have an address and a bank account in one of the countries where we are active (currently that is the Netherlands and Belgium). You should also log in to the app and issue a direct debit authorization allowing us to collect the costs.
In which places is Cargoroo available?
We currently have cargo bikes in The Hague. We will soon expand to a number of other cities. Sign up for the newsletter [link], and you will be the first to know.
Will Cargoroo be in my area soon?
We are growing rapidly. That means that the number of cities and locations where you can rent a Cargoroo is increasing. If you want us to keep you up to date on this, sign up for the newsletter and you will receive an email when we have news to share. The more registrations in a neighborhood, the greater the chance that we will start the next Cargoroo spot there.
Download the app and click on ‘Register’. This process should take less than 2 minutes and you can immediately rent a cargo bike.
Which smartphones are compatible with the app?
Every recent smartphone with iOS or Android is compatible.
Can I share the same account with my family?
You can use one account for your family, but the account holder is responsible for the use of the cargo bike and any costs involved.
Can I register as a business?
In the near future you will be able to do so. For now, you can enter the company name and user name in the user field.
I have forgotten/lost my login details, what to do?
If you know the email address but not your password, you can click in the app on ‘Forgot password’. If you do not remember the email address, please send an email to email@example.com and we will try to find it by your name or address.
Is there a registration fee?
Registration is free. We will debit 1 cent for checking your bank account.
When can I make a reservation for a Cargoroo cargo bike?
You can reserve a cargo bike 20 minutes in advance – every day of the year, any time.
Can I reserve multiple Cargoroo bikes simultaneously?
Currently you can only reserve 1 cargo bike per person at a time.
What is the charge for a reservation?
There’s a reservation fee of 1 euro.
Can I change or cancel my reservation?
You can cancel a reservation in the app. There will be no charge if you do this within 3 minutes of making the reservation.
Can I make a reservation longer than 20 minutes ahead?
No. We opted for this because it this also allows you to rent the bike just as long as you want. So don’t worry if you want to stay on the beach a little while longer.
I have never used a cargo bike before. Is it for me?
In our experience, anyone who cycles regularly can also ride an electric cargo bike. In the beginning you might have to get used to the length of the bike, especially how it steers. Almost everyone adapts to this within 5 minutes. Even with children, the bike feels very stable due to its low point of gravity.
How far can I get on my Cargoroo bike?
A full battery will take you about 100 kilometres.
When will the battery be charged?
Once a battery goes below two marks, we will replace it with a fully charged one – usually at night. You can check the app how much charge any cargo bike holds.
Can I lock the bike while still using?
Of course. Use the app to lock the bike if you’re not back at the starting point. Please consider using the chain lock for extra safety. You can end your rental period only at the spot where you’ve picked up your cargo bike.
What should I do if I need assistance along the way?
Call us on the telephone number shown in the app.
Is there a specific time when I should return the bike?
You can keep using it for as long as you want. Pro tip: make sure you watch the battery charge left to go back.
Where can I find the instruction manual for the Cargoroo bike?
You can find instructions and a video here
Kids in the Cargoroo
How safe are my children in an electric cargo bike?
The general consensus is that transporting children in a cargo bike is safer than on a regular bicycle with child seats. The cargo bike is equipped with three belts for children and a Maxi-Cosi holder for babies. The foam used for the container is the same as that which is used for helmets.
How do I install a Maxi-Cosi inside the cargo bike?
You can find an instructional video here. Please note: not every Cargoroo bike has a Maxi-Cosi adapter. In the app you can see which ones do, before you make your reservation.
How many children fit inside? Does it have safety belts?
The Cargoroo bikes that have an adapter for a Maxi-Cosi (in the app you can see which ones do), can accommodate for 3 children, or 2 children and one baby in a Maxi-Cosi. Cargoroo bikes that do not have a Maxi-Cosi adapter, can fit two children. For every child there’s a safety belt.
What is the minimum/maximum age for children to fit inside?
From the age that they can sit straight up to about 8 years old. For baby’s that cannot sit up, we recommend using your Maxi-Cosi and the adapter inside.
Are children allowed on the back?
It’s not possible to have any person on the back of the bike.
How much does it cost to rent a Cargoroo cargo bike?
€1,00 reservation fee €3,50 per hour / €0,06 per minute No hidden costs
You only pay for what you use Not a minute longer
How do I pay?
You pay after each ride. The payment is debited from your bank account a few days after your usage.
Where can I find my invoice?
At the end of each month, we will send you an email with the invoice.
What if the amount charged to my back account, is not correct?
For our electric cargo bikes the same rules apply as for cyclists. Insurance is not required for cyclists (hence also not for cargo cyclists). If you do not have liability insurance yourself, we highly recommend that you consider taking one: as a driver of a (cargo) bike you are liable for any damage that you cause.
How is the cargo bike insured?
The cargo bike itself is insured by us for theft and damage. Damage to third parties, accidents and passengers is not insured by us. In general, these risks are covered by your accident, liability and/or health insurance.
Am I liable for theft? What should I do if my bike is stolen?
If you’ve locked the cargo bike, we have got you covered. If you did not lock it, you are liable for the damage. In the case of theft, you are obliged to report this to the police as soon as possible and to contact us.
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